Tasha Mabins

349 DuPage Drive

Bolingbrook, Il 60440

 (630) 806-6910/ (630) 754-7726

hughes.tasha@yahoo.com

CAREER OBJECTIVE:

Seeking a challenging position in a fast-paced, results-oriented environment where I can maintain an on learning process with opportunities for professional growth and advancement.

•          Project ManagementCustomer Service

•          LeadershipIntegrity

•          Time ManagementTeam Player

•          Enthusiastic

WORK EXPERIENCE:

Volt Services

Emerson            May 2016 –      Schaumburg, Illinois 60173

Field Service Specialist / Customer Service/ Data Entry

 

·               Work closely with internal departments and customer to ensure order accuracy and delivery

·               Heavy call volume

·               Data entry of all calls in system along with details about the call and resolution

·               Primary point of contact for all customer expectations and sales escalations to complete each order within the standard intervals or better

·               Working in Excel, Word and Outlook on daily basis

·               Working with customers, vendors and sales

·               Met the On-Time Performance (OTP) of customer requested services

·               Provides technical assistance to customers

·               Set up all meetings/KOM (kick off meeting) via Skype, also thru email for all new and existing services with the technician, sales representatives and the customer. 

·               Monitors customer's orders, track status and communicate with customers

·               Responds to urgent, unexpected work requests by prioritizing work & rearranging work schedules for Sales

·               Billing and Pricing Coordinator.

·               Work directly with business customers and the respective account teams to fully resolve concerns

·               Resolves jeopardy situations that may delay order completion

·               Order all new and replacement equipment for new and existing services and keeping track of customer’s equipment as well as keeping the customer update thru the shipping process

 

Apex

Comcast July 2015 – November 2015     Chicago, Illinois 60104

Advanced Project Manager / Customer Service Support

 

·               Mange orders from acceptance to billing.

·               Heavy Data Entry

·               Provide as Point of Contact to customers.

·               Schedule Day of Installation and Day of Cutover support.

·               Work closely with internal departments to ensure order accuracy and delivery.

·               Manager for order escalations.

·               Met the On-Time Performance (OTP) of customer requested services

·               Experience with WebTop, Workbench or Salesforce applications.

·               Provides technical assistance to customers during the planning and coordination of network tests.

·               Resolves jeopardy situations that may delay order completion

·               Monitors customer's orders, track status and communicate with customers

·               Responds to urgent, unexpected work requests by prioritizing work & rearranging work schedules of Field Technicians and vendors

·               Responds to urgent, unexpected work requests by prioritizing work & rearranging work schedules of Field Technicians and vendors

·               Acts as a first point of escalation for Field Operations and third-party vendors by providing status & detailed feedback to both internal & external organizations via phone, email, or instant messaging

·               Interface and drive business improvements with all levels of management

·               Work directly with escalated business customers and the respective account teams to fully resolve concerns

·               Resolves jeopardy situations that may delay order completion

 

Adecco                             

United Healthcare October 2014 – July 2015      Lisle, Illinois 60440

Project Manager/Small Operations Specialist/ Customer Service/Data Entry  

 

·               Professional communication skills both verbal and written with Brokers and Agencies.

·               Use existing procedures and facts to solve routine problems or conduct routine analyses.

·               Navigate and update various tracking systems with progression information.

·               Managed all new accounts in the Central Region.

·               Coordinating cases from the quota through the installation process.

·               Support functions related to new business sales 1-100 groups supporting the Sales Executive in field markets for new business.

·               Adherence to productivity metrics.

·               Handle 25 to 30 cases a day.

·               Ability to prioritize, perform and document work.

·               Frequent interaction with external brokers and or agencies.

·               Handle tight deadlines in high volume periods.

·               Multi task and prioritize work questions coming from Sales Executive and outside customers. 

·               Data entry of new and revised contracts

·               Multi task and prioritize work questions coming from Sales Executive and outside customers. 

 

Adecco

Ecolab January 2014 – October 2014      Bolingbrook, Illinois 60440

Customer Service/Data Entry Specialist

 

·               Respond to urgent fax, email and on line inspections that has to be entered in a timely manner.

·               Heavy call volume

·               Received inbound calls from Health Department all over the nation as well as outbound calling to Inspectors and Health Departments to answer any questions and to get the accuracy of complaints and inspections.

·               Collections support for new units, permit alignment and locating correct data and entering it in the system for new inspections to be generated.

·               Worked on special data entry projects for Collections and for Quality control.

·               Entered over 80 inspections a day.

 

Neutral Tandem

April 2006 - August 2009Chicago, Illinois 60554

Network Provisioner / Customer Service

 

·               Provision and implementation of DS-3, DS-1, DS-0 for customer’s point to point, Frame-relay, ATM, ISDN, and VOIP products / networks

·               Met the On-Time Performance (OTP) of customer requested services

·               Provides feedback on enhancements & changes to existing services.

·               Routinely applies procedural changes for implementation of special projects as directed by management

·               Provides technical assistance to customers during the planning and coordination of network tests.

·               Basic to intermediate knowledge of telecommunications protocols & methodologies.

·               Entering all orders taken via phone, fax and email.

·               AS400

·               CLEC

MCI WorldCom

June 1989 - April 2006     Melrose Park, Illinois 60104

Network Provisioner

·               Performs research, validation, and assembly of Field Operations work request, with no supervision

·               Schedules & loads Field Technician daily work assignments, according to geography and customer-expected due dates, and organizational efficiencies

·               Responds to urgent, unexpected work requests by prioritizing work & rearranging work schedules of Field Technicians and vendors

·               Acts as a first point of escalation for Field Operations and third-party vendors by providing status & detailed feedback to both internal & external organizations via phone, email, or instant messaging

·               Interface and drive business improvements with all levels of management

·               Work directly with escalated business customers and the respective account teams to fully resolve concerns

·               Monitors customer's orders, track status and communicate with customers

·               Resolves jeopardy situations that may delay order completion

·               Design and implementation of DS-3, DS-1, DS-0 for customer’s point to point, Frame-relay, ATM, ISDN, and VOIP products / networks

·               Met the On-Time Performance (OTP) of customer requested services

·               Provides feedback on enhancements & changes to existing & future services.

·               Trained new and existing employees on changing policies & practices

·               Routinely applies procedural changes for implementation of special projects as directed by management

·               Provides technical assistance to customers during the planning and coordination of network tests.

·               Basic to intermediate knowledge of telecommunications protocols & methodologies.

·               Entering all orders taken via phone, fax and email.

·               AS400

 

PROFILE:

·                                      Exceptional verbal and written communication skills

·                                      Demonstrated and proven ability to problem solve

·                                      Excellent organizational skills

·                                      Flexible

·                                      Customer focused

·                                      Detail-oriented

EDUCATION:

Proviso West High School: Hillside II Graduated: High School Diploma

 

SKILLS:

Proficient in the use of personal / business computers (WINDOWS XP / NT/ VISTA / 7) Working knowledge of Microsoft Office Suite, Internet Explorer, and Email Systems Experience with WorldCom proprietary software such as Mecca, Netpro, Integrated Testing System, Installation Manager, ASR, AS400 and Alpha and Numeric Data Entry 12000ksph, Workbench Salesforce, EDI, WebTop, Billing Coordinator, Project Manager, Project Coordinator, Dispatcher, Call Center Representative, Order Entry, Shipping Clerk.

 

REFERENCES: Available upon request